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Where can I hang the hook?
keyboard_arrow_downThe hook attaches to much more than just restaurant and cafe tables: ledges, counters, door handles, bars, desks, and other suitable surfaces. It was designed for versatile daily use.
The weight the hook can hold?
keyboard_arrow_downThe hook can hold up to approximately 15 kg, offering excellent stability to keep your bag secure, even when fully loaded.
How is it used?
keyboard_arrow_downUsing the handbag hook is quick and easy:
Once you're done, you can close the hook and attach it directly to your bag's handle, like an elegant piece of jewellery, so you always have it with you.
Is there a risk of the stand damaging my bag or surfaces?
keyboard_arrow_downNo, there is no risk. The hook was designed with smooth, rounded edges, with no sharp parts, so as not to mark or scratch surfaces. Its hanging system applies even pressure, which prevents damage to the bag handle, even with regular use.
By keeping the bag suspended, it also prevents contact with the ground, which can cause wear and tear, rubbing, and dirt.
Is it easy to carry?
keyboard_arrow_downYes. The hook is lightweight, compact, and discreet.
It can remain attached to your bag permanently without inconvenience, be used as a keychain, or easily slip into a pocket or directly inside your bag.
What material is used to manufacture the product?
keyboard_arrow_downThe hook is made of zinc alloy, a material known for its strength, wear resistance, and durability.
It offers an excellent balance of robustness and lightness, allowing you to securely hold your bag while remaining easy to carry daily.
The finishes are carefully crafted to ensure smooth edges, respectful of the bag handle and contact surfaces.
How to place an order on the website?
keyboard_arrow_downTo place an order, select your products, add them to your cart, and then follow the secure payment steps. A confirmation email will be sent to you after validation.
Can I change or cancel my order?
keyboard_arrow_downYes, as long as the order has not yet been shipped. Contact us quickly via our customer service: info@ellembrace.com
How can I contact customer service?
keyboard_arrow_downPlease email us at: info@ellembrace.com.
Our team will be happy to respond within 24 to 48 business hours.
Where is the company based?
keyboard_arrow_downThe company is based in Switzerland. Brand creation, product development, and quality control are managed by our team in Switzerland.
To offer quality products at affordable prices, manufacturing is carried out in collaboration with carefully selected partner factories, particularly in Asia. These partners adhere to strict quality standards and are closely monitored.
This choice allows us to offer an excellent quality-price ratio while remaining transparent with our customers.
What are the delivery times?
keyboard_arrow_downWe work quickly to dispatch your order as soon as possible. We prepare and ship orders within 24 hours (excluding weekends and public holidays) after your order is confirmed.
Once dispatched, delivery typically occurs within the following timeframes:
– Switzerland: 48 to 72 business hours
– European Union: 3 to 4 business days
These deadlines are indicative and may vary depending on the carrier and any customs checks.
Do you ship internationally?
keyboard_arrow_downFor the moment, we deliver in Europe and mainly in Switzerland. We hope to offer delivery to other regions soon.
What payment methods do you accept?
keyboard_arrow_downWe accept payments by credit card, TWINT, PayPal, Apple Pay and Google Pay. All transactions are secure.
Is the payment secure?
keyboard_arrow_downYes, our site uses an encrypted payment protocol that complies with current security standards.
Can I return a product?
keyboard_arrow_downYes, you have 30 days after receipt to return the product, provided it is unused and in its original packaging.
What is your return and refund policy?
keyboard_arrow_downAll return requests must first be sent to our customer service department at info@ellembrace.com.
Once your request has been validated, the return address will be provided to you.
The product must be returned within 30 days, in accordance with our return policy. It must be unused, in perfect condition, complete, and returned in its original packaging.
If the product is returned used, damaged, incomplete, or unfit for resale, we reserve the right to refuse a refund.
When will I be reimbursed?
keyboard_arrow_downOnce your return is received and verified, the refund will be processed within a maximum of 30 days, using the original payment method. You will receive a confirmation email once the refund has been processed.
To what address can I return my product?
keyboard_arrow_downPlease contact our customer service before making any returns.
Once your request has been approved, the return address will be provided to ensure your case is handled as efficiently as possible.
Are return costs my responsibility?
keyboard_arrow_downReturn shipping costs are the responsibility of the customer, except in the case of an error on our part or a defective product.
What should I do if my product is faulty or damaged?
keyboard_arrow_downIf your product arrives damaged, please contact us within 48 hours of receiving the package, sending us photos, so that we can find a solution quickly.
